Returns & Refunds

We want you and your pup to love your Glacier's Goodies order. If there's ever an issue, we're here to help.

Food Products

Because our treats, toppers, and other food products are intended for consumption, we cannot accept returns or exchanges on food items.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at azusa@glaciersgoodies.com with your order number and photos of the issue. We'll make it right by offering a replacement or refund, depending on the situation.

Non-Food Products

Unused non-food products (such as accessories) may be eligible for a replacement only if they arrive damaged or defective.

We do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong item
• Products that have been used or are no longer in their original condition

If your non-food item arrives damaged or defective, please email azusa@glaciersgoodies.com within 7 days of delivery with your order number and photos so we can evaluate the issue.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive:

• a damaged item
• a defective item
• or the wrong item

contact us within 7 days of delivery at azusa@glaciersgoodies.com and include photos of the product and packaging. We'll work with you to resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Food products
• Opened or used non-food products
• Sale items
• Gift cards
• Custom or personalized products

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund after it has been issued.

European Union Customers

If your order is shipped to the European Union, you may have certain statutory rights under applicable consumer protection laws.

Please note that, for health and safety reasons, sealed food products that have been opened after delivery are generally exempt from the right of withdrawal where permitted by law. If you have questions about your rights, please contact azusa@glaciersgoodies.com before initiating a return.