Shipping policy

We pack every order with care, whether it’s headed across town or overseas.

Order Processing

  • Orders are typically processed within 2–4 business days, excluding weekends and holidays.

  • Once your order ships, you’ll receive a confirmation email with tracking information.

  • Processing may take longer during launches, promotions, and holidays.

Processing time is separate from the delivery estimates below.

Shipping Rates and Delivery

All shipping prices and free-shipping thresholds below are in US dollars.

Destination Standard shipping Free shipping Estimated transit time
United States $6 Orders of $75 or more 5–8 business days
Canada $12 Orders of $100 or more 8–15 business days
Other eligible international destinations $15 Orders of $100 or more 7–25 business days

A faster US shipping option may be available at checkout.

Free shipping applies to the merchandise subtotal after discounts, excluding taxes and shipping. Available shipping options and charges are displayed at checkout.

Delivery times are estimates after shipment and are not guaranteed. Customs processing, holidays, and carrier delays may extend delivery times.

International Orders

We ship select non-food products, including bowls and accessories, to eligible international destinations. Available countries can be selected at checkout.

Treats, toppers, powders, and other food products are currently available for US shipping only. Product availability may vary based on your selected country.

International shipping charges do not include applicable import duties, taxes, or customs handling fees. These charges are the recipient’s responsibility and may need to be paid before delivery. Free shipping covers delivery charges only; it does not cover import fees.

Please provide a complete shipping address and any recipient information required by your destination country.

Incorrect Addresses

Please check your shipping address before placing your order. If you notice an error, contact info@glaciersgoodies.com as soon as possible. We may be unable to change the address once your order has shipped.

Glacier’s Goodies is not responsible for delays or additional shipping charges caused by incorrect or incomplete addresses provided at checkout. If a package is returned to us, additional postage may be required to resend it.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged or contains the wrong item, please contact info@glaciersgoodies.com within 7 days of delivery.

If tracking shows your package was delivered but you haven’t received it, or your shipment appears to be lost, please contact us promptly so we can help investigate.

Please include:

  • Your order number

  • A description of the issue

  • Photos of damaged items and packaging, if applicable

Please keep damaged items and packaging while we review the issue. We’ll work with you and the carrier to determine the next steps.

Wholesale Orders

Wholesale shipping is arranged separately. The retail shipping rates and free-shipping thresholds above do not apply to wholesale orders.

For wholesale or bulk-order shipping information, please contact wholesale@glaciersgoodies.com.