Shipping Policy

At Glacier's Goodies, we're committed to getting your pup's goodies packed with care and delivered as quickly as possible.

Order Processing

• Orders are typically processed within 2–4 business days (excluding weekends and holidays).
• Once your order has shipped, you'll receive a confirmation email with tracking information.
• During new product launches, promotions, or holidays, processing times may be slightly longer.

Shipping

• We currently ship within the United States.
• Delivery times vary by destination and carrier, but most orders arrive within 3–7 business days after shipment.
• Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Rates

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Be sure to subscribe to our emails to stay up to date.

Incorrect Addresses

Please ensure your shipping address is accurate before placing your order.

Glacier's Goodies is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided at checkout.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, you receive the wrong item, or your package appears to be lost after delivery, please contact us within 7 days at azusa@glaciersgoodies.com.

Please include:

• Your order number
• A description of the issue
• Photos of any damaged items and packaging, if applicable

We'll work with you to resolve the issue as quickly as possible.

Wholesale Orders

Wholesale shipping is arranged separately.

If you're a retailer or placing a bulk order, please contact wholesale@glaciersgoodies.com for shipping information.